Welcome to "Howliday"! This Agreement is entered into by and between Haolvdi (Zhejiang) Tourism Service Co., Ltd. ("we", "us", or the "Platform") and the user ("you"). Please read this Agreement carefully before registering, logging in, or using the App, especially the sections in bold.
By clicking "Agree" or actually using the App, you are deemed to have fully understood and agreed to all terms of this Agreement. If you do not agree, please stop registering or using the App immediately.
1.1 This Agreement includes the main text and all rules, announcements, and notices published or to be published by the Platform (collectively, the "Platform Rules"). The Platform Rules are an integral part of this Agreement and have the same legal effect.
1.2 We may modify this Agreement and the Platform Rules from time to time based on business adjustments, and will notify you in advance in a prominent manner within the App. The revised terms apply from their effective date. If you do not agree with the revisions, you should stop using the App immediately; continued use constitutes acceptance of the revised Agreement.
1.3 This Agreement, together with the Privacy Policy you have accepted, constitutes the entire agreement between you and us regarding your use of the App. The Privacy Policy governs the processing of personal information, while this Agreement governs the provision and use of Platform services.
2.1 You confirm that you have the civil capacity appropriate to your actions as required by the laws of the People's Republic of China when registering. Minors under the age of 14 may not register for or use the App.
2.2 You shall register using your own authentic, legal, and valid phone number or WeChat account, and shall properly safeguard your account and verification codes. We are not liable for losses caused by your voluntary disclosure of verification codes or attacks by third parties, but we will actively assist in resolving such issues.
2.3 You may not lend, transfer, sell, or rent your account to others, nor operate your account through any automated means (plugins, scripts, or group-control tools).
2.4 If you discover any illegal use of your account, you shall notify us immediately.
2.5 You may request account deletion in the App under "Me → Settings → Delete Account". To protect your property interests, accounts with an unused balance cannot be deleted; please contact customer service to settle your balance before requesting deletion. After deletion, we will delete or anonymize your personal information unless otherwise required by laws and regulations.
3.1 The App is a physical goods trading platform, providing product browsing, ordering, fulfillment, and after-sales services.
3.2 All goods sold in the App are self-operated by the Platform. Upon successful payment, a sales contract is formed between you and the Platform, and the Platform, as the seller, assumes statutory responsibility for product quality, warranty ("Three Guarantees"), and after-sales service.
3.3 Placing an order with successful payment constitutes an offer, and the contract is formed when the order is generated. You may apply to cancel an order before the Platform ships the goods.
3.4 Receipt: Please inspect the goods upon signing for delivery. If the goods have quality issues or do not match their description, you may apply for after-sales service in the App. Return and exchange policies are subject to the terms published on the product page and the national "Three Guarantees" regulations.
3.5 Pricing and promotions: Prices and discounts stated in Platform promotions are subject to the checkout page. If a price is obviously unreasonable due to a system malfunction or staff error, the Platform reserves the right to cancel the order and issue a full refund before shipment.
4.1 The topped-up balance can only be used to purchase physical goods within the Platform, and cannot be used to purchase any digital content, virtual goods, or services. The balance is non-transferable.
4.2 Top-ups are processed through third-party payment channels (WeChat Pay). Information security during payment is safeguarded by the payment institution in accordance with its own service agreement.
4.3 The topped-up balance is valid indefinitely with no expiration date.
4.4 Handling of unused balance: Accounts with an unused balance cannot be deleted; please contact customer service to settle your balance before requesting account deletion.
You undertake to comply with laws and regulations when using the App and shall not engage in the following activities:
(1) Publishing or transmitting illegal or non-compliant information, including but not limited to content that endangers national security, is obscene or pornographic, involves violence or terrorism, gambling or fraud, or infringes others' intellectual property rights or personality rights;
(2) Fabricating transactions, placing malicious orders, or engaging in fake transactions to boost ratings;
(3) Exploiting Platform vulnerabilities to obtain improper benefits, or engaging in any conduct that harms the legitimate rights and interests of the Platform or other users;
(4) Impersonating Platform staff or merchants to commit fraud;
(5) Engaging in any other conduct prohibited by laws and regulations.
If your conduct causes losses to the Platform or third parties, the Platform reserves the right to claim compensation and take measures such as warnings, feature restrictions, or account suspension.
6.1 The intellectual property rights of the App's software, interface design, trademarks, and copy are owned by us or the respective rights holders. Without written permission, you may not copy, modify, distribute, or use them for commercial purposes.
6.2 The intellectual property rights of trademarks and images of goods within the Platform are owned by the respective rights holders.
We collect, use, store, and protect your personal information in accordance with the Privacy Policy. Please read the Privacy Policy carefully before using the App.
8.1 We reserve the right to modify, suspend, or terminate part or all of our services based on business adjustments, and will announce such changes in advance within the App.
8.2 In the event of service interruption caused by system failures, cyberattacks, or force majeure (natural disasters, government actions, epidemics, etc.), we will endeavor to restore services and shall bear or be exempt from liability for your losses in accordance with the law (depending on whether reasonable duty of care has been fulfilled).
8.3 If you materially breach this Agreement, we reserve the right to suspend your account, terminate services, and pursue legal liability.
9.1 We endeavor to ensure the stability and security of Platform services, but shall not be liable for the following:
9.2 Where mandatory provisions of laws and regulations provide otherwise, such provisions shall prevail.
We send notices to you via in-app messages, page announcements, and SMS. A notice is deemed delivered upon successful sending or publication of the announcement.
11.1 The formation, performance, interpretation, and dispute resolution of this Agreement are governed by the laws of the People's Republic of China (excluding the laws of Hong Kong, Macao, and Taiwan).
11.2 Any dispute arising from or relating to this Agreement shall first be resolved through friendly negotiation; if negotiation fails, either party may file a lawsuit with a people's court having jurisdiction in Ningbo.
12.1 If any provision of this Agreement is held invalid or unenforceable, the validity of the remaining provisions shall not be affected.
12.2 Matters not covered herein shall be handled in accordance with the Platform Rules and laws and regulations; in case of any inconsistency between this Agreement and the Platform Rules, this Agreement shall prevail.
12.3 If you have any questions about this Agreement, you can contact us through the following channels: